Life is always full of surprises, its the good ones you cherish and the bad ones you hope to learn from. One of the best experiences I have had was with Jennifer Jones.
Jennifer Jones is a marketing expert and you can find all about her here . The way we met was random and shows one of the +ve’s about social networking, she once tweeted about our company and I followed her on twitter, sent her a couple of thank you’s to which she responded. We exchanged some tweets here and there. Almost a year back when Steve Jobs died she tweeted about working with Steve Jobs and getting water thrown all over her in a meeting by him in a fit of rage. This sparked a conversation between both of us and I am guessing this is when she registered who I was and recognized me, albeit from my Twitter handle.
Fastforward 6-7 months, I was in Palo Alto running around trying to close BD deals, raising funding and doing what it took to NOT die. Things were bleak and time was running out. I needed something good and I needed it fast, almost everyone I knew – all my contacts had been tapped out and I was losing faith. During that time Jennifer replied to one of my tweets which showed that I was in PA asking if I was in town. I said yes and I sent her an email, she obliged to meet me and setup a day to meet.
Being broke and without a car in Palo Alto meant that I had to maintain a very tight schedule with respect to bus and train. I obviously did not factor in holidays so when the day to meet reached I realized it was Martin Luthur King day and the bus I was supposed to take was not running. I sent Jennifer this email
“Jennifer,
I just realized that the Marguriette shuttle that I had planned to use today to come towards SLAC is closed due to Martin Luther King day (http://transportation.stanford.edu/marguerite/). I don’t have a car and there doesnt seem to be any public transportation that side. I am staying in the Stanford campus, is there a place that works for you somewhere closer/on the campus so that I can walk there.
I am sorry I should have noticed this earlier. ”
Jennifer obliged to reschedule this and we scheduled this for another day. As the day approached, AOL wanted to meet me on a short notice – we were in talks for a business deal and the timing was just right that I could make both the AOL meeting and the meet Jennifer but we had to move the location. I sent her an email to see if she was flexible
“Jennifer,
Hope all is well, I had an unexpected meeting scheduled for 4pm at the AOl office in Palo Alto tomorrow. I can still make the 5pm meeting that we setup but we may have to meet somewhere close to the AOL office because if I use the bus the earliest I can reach Sharon heights is 5:45pm.
Can we meet at Starbucks @Stanford and ElCamino ? .. or we could reschedule the meeting for 6pm at Sharon heights so that I can catch a bus and be there on time.
Let me know what works for you. Sorry for the last minute change.”
Jennifer again obliged when she could have just ignored all my requests let alone reschedule and then have to move the location less than 24 hours in advance. I felt like a fool but I was helpless as public transportation is not that great in the Valley and I had to usually walk miles to reach meetings and would enter a meeting sweating profusely.
As expected the AOL meeting ran late and I had to walk approx .7 miles which would have taken me 20 min. I did not have a cell phone (because I was broke!) so I could not even contact Jennifer that I would be late. I was already 5 min late so I decided to run that distance. The irony being that I was just discussing a multimillion$ deal with AOL and now I was running on the streets of Palo Alto just hoping no one from AOL or any investor would notice. I was 15 min late and completely exhausted – I took a couple of deep breaths and went in just hoping that she waited for that extra 15 min.
She did and I was glad she did – I exchanged hi and hello, I was dripping with sweat so I excused myself and went to the restroom to freshen up. I came out and Jennifer bought me a cup of coffee and we had a pleasant conversation. She told me about her experience with Steve Jobs ( which was really cool! ), her journey in marketing and I talked about what we did and where we were in our companies’ stage. It was good to finally talk with someone with no agenda or me begging them to see why our company was doing some cool stuff, she offered to help me with my presentation deck which I emailed to her and we left after an hour of conversation.
I went back and started working as usual on my night shift and I get an email from Jennifer telling me in the most polite words that my presentation was a piece of shit. She asked me if I wanted some help with it and she could put me in touch with someone who can help me with the making my presentation better but it would cost around 200$. I did not have the money for this and while the presentation needed work and it seemed like a pretty reasonable request I had to decline the offer.
After about 20 min I get this email from Jennifer:
“Hi I talked to my friend and he will help you redo this preso pro bono. Just remember us when you win! ”
I almost cried.
She then made the introduction.
“I wanted the two of you to meet on email. Vineet as I explained to you, XXX can help you enormously by making your presentation look better! The storyline is good, but the visuals deter from the presentation.
So let XXX help you, and XXX and I will work out the cost. It made us both impressed to hear you were taking buses around the Valley to work on your dream.
Here is his contact information: “
With all the shit that was going on, this email gave me the confidence to move forward. It is sometimes the smallest things that you derive your strength to move forward and I really needed something like this that day.
I worked with XXX and we got a much better presentation ready. Jennifer has been an awesome supporter since then and I had to share this story because it shows how unpredictable life can be and how sometimes the kindness of humans can provide you with a lot of support.
Thanks Jennifer.
12.955519
77.660936